Privacy Policy

1. Introduction

Cognitive Videos ("we", "our", "us") operates the website cognitivevideos.com and provides AI-powered video generation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company name when you fill out forms on our website
• Billing and payment information when you purchase our services
• Account credentials when you register for an account
• Any other information you voluntarily provide to us

Automatically Collected Information

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that led you to our site
• UTM campaign parameters and marketing attribution data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and manage your account and subscriptions
• Respond to your enquiries, comments, or requests
• Send you marketing communications, newsletters, and promotional offers (with your consent)
• Analyse website usage and improve our services
• Detect, prevent, and address security issues or fraud
• Comply with legal obligations

4. Analytics and Tracking

We use Google Analytics 4 (GA4) to collect anonymised data about how visitors interact with our website. This includes page views, session duration, traffic sources, and user engagement metrics. Google Analytics may use cookies and similar technologies to collect this information.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our website (via Google Analytics)
• Marketing cookies — used to track campaign effectiveness and deliver relevant content

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Service providers — third-party services that help us operate our business (e.g., Airtable for data management, Google Analytics for website analytics, email service providers)
• Legal requirements — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

7. Data Storage and Security

Your data is stored securely using industry-standard measures. We use encrypted connections (HTTPS), secure cloud infrastructure (Google Cloud), and access controls to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. If you request deletion of your data, we will remove it within 30 days, unless we are legally required to retain it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing of your data for marketing purposes
• Withdraw consent — withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the details below.

10. Newsletter and Marketing Communications

If you subscribe to our newsletter or submit a form on our website, we may send you marketing communications about our services, offers, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and India, where our servers and service providers are located. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: privacy@cognitivevideos.com
• Website: cognitivevideos.com/contact